Virtual Ballets FAQs

A virtual ballet or event is an online program that you access through your web browser. It may include a livestream performance, a pre-recorded program available during a specific window, or a special digital experience hosted by BalletX.

After purchasing your rental, you will receive a confirmation email with the subject line “Your BalletX Special Event Ticket Order Confirmation.”

Click the blue button in the email to access your performance. When prompted, enter your access code and agree to the terms of service.

Select “Start Watching” to begin. You can return and watch again anytime during your rental period.

For livestreams, we recommend logging in 10-15 minutes early.

No. Virtual ballets and events run in your web browser. You do not need to download special software.

For the best experience, we recommend:

• Google Chrome, Safari, or Firefox (latest version)
• A strong internet connection
• Closing other streaming applications while watching

You can watch on:

• Desktop or laptop computers
• Tablets
• Smartphones

If you would like to watch on a TV, you may:

• Connect your computer via HDMI
• Use screen mirroring (AirPlay or Chromecast, if supported)

This depends on the ballet or event type:

• On-demand ballets or events are available during a specific viewing window (for example, 72 hours or one week).
• Livestream ballets or events must be viewed at the scheduled date and time.

The availability window will be listed on the event page and in your confirmation email.

If the ballet or event is on-demand and within the viewing window, you may rewatch it as many times as you like during that period.

Livestream events may or may not include replay access. Please check the event details.

Before contacting support, try:

• Refreshing your browser
• Logging out and back in
• Closing and reopening your browser
• Restarting your device
• Checking your internet connection
• Trying a different browser

If issues persist, contact the Box Office and include:

• The device you are using
• Your browser type
• A screenshot (if possible)
• A description of the issue

Virtual ballet or event access is intended for personal use. Please do not share your access links.

If the ballet or event includes replay access, you will receive instructions via email. If not, the ballet or event may not be available after the scheduled time.

For assistance, please contact:

BalletX Box Office
[email protected]
215-225-5389 x250

Box Office Hours are Monday-Friday from 10am-4pm (between performances) and Monday-Sunday from 12pm-Curtain (during performances).