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FAQs
Frequently Asked Questions
Whether it’s your first BalletX performance or you’ve been joining us for years, we want your experience to be easy, welcoming, and joyful. Find answers to some of our most frequently asked questions below.
Don’t see what you’re looking for? Contact us at info@balletx.org or 215-225-5389. For ticketing and subscription questions, contact the BalletX Box Office at boxoffice@balletx.org or 215-225-5389 x250.
Tickets & Performances
BalletX’s home season is primarily presented at The Suzanne Roberts Theatre, located at 480 S. Broad Street in Center City, Philadelphia.
BalletX also performs throughout the Philadelphia region, including special engagements at Villanova University and our annual Festival at Highmark Mann, as well as on tour nationally and internationally.
Because venues vary, be sure to check the individual performance page for the location of your performance before you go.
BalletX presents multiple performance series and special engagements throughout the year, featuring world premieres, acclaimed repertory, and collaborations with artists from Philadelphia and around the world.
We also perform on tour and offer pop-up performances, classes, workshops, and special events throughout the community.
Visit our Season & Tickets page or Upcoming Events calendar to see what’s coming up.
Tickets may be purchased online through BalletX.org or by contacting the BalletX Box Office at 215-225-5389 x250 or boxoffice@balletx.org.
BalletX.org is the only authorized online ticket seller for BalletX home season performances. For BalletX performances on tour, tickets are sold through the presenting venue or its officially designated ticketing partner.
We strongly recommend purchasing tickets only through authorized sources. Tickets purchased through third-party sellers are not guaranteed to be valid.
We recommend arriving approximately 30 minutes before the performance to give yourself plenty of time to find your seat, visit the restroom, explore merchandise, and settle in before the performance begins.
Be sure to allow additional time for parking and transportation, particularly for performances in Center City.
If you arrive after the performance has begun, you will be seated at the first suitable break in the program. Depending on the performance, this may be during a designated late-seating break or at intermission.
We recommend arriving early so you don’t miss any of the performance.
Whatever makes you comfortable! There is no dress code at BalletX.
You’ll see everything from jeans and casual attire to people dressed up for a night at the theater. Come as you are and enjoy the performance.
Performance lengths vary depending on the program. Visit the webpage for your specific performance for the most up-to-date run time and intermission information.
Not at all!
BalletX creates contemporary ballet for audiences of all backgrounds and levels of experience. You don’t need to know ballet terminology, understand a particular story, or have attended dance before. Come curious and experience the work in whatever way speaks to you.
BalletX performances at theater venues are generally recommended for ages 5 and older, while Festival at Highmark Mann welcomes audiences of all ages. Please note that all children attending the performance must have their own ticket.
Because every program is different, please check the individual performance page for any specific age recommendations or content advisories. If you have questions about whether a performance is appropriate for your child, contact our Box Office.
Yes! BalletX offers discounted student tickets to patrons under age 21 or with a valid student ID, subject to availability.
For assistance purchasing student tickets, contact the BalletX Box Office at boxoffice@balletx.org or 215-225-5389 x250.
Rush tickets may be available on the day of the performance, subject to availability. Because availability depends on remaining inventory, rush tickets cannot be guaranteed in advance and must be purchased in person at the Box Office on the day of the performance.
Please note that in-person Box Office sales open approximately one hour before curtain.
Planning Your Visit
Parking and transportation information varies by venue. Visit the webpage for your specific performance and look under General Information for venue, parking, transportation, and accessibility details.
For performances at The Suzanne Roberts Theatre, the theater is located at 480 S. Broad Street, Philadelphia, PA 19146, at Broad and Lombard Streets on the Avenue of the Arts.
We recommend allowing extra travel time, particularly when attending performances in Center City.
BalletX is committed to creating a welcoming experience for all patrons.
The Suzanne Roberts Theatre offers accessibility features including automatic entrance doors, elevator access, wheelchair-accessible seating, and Accessible Transfer Seats. Accessibility varies at other venues.
If you require accessible seating or have questions about accommodations for a particular performance, please contact the BalletX Box Office at boxoffice@balletx.org or 215-225-5389 x250 so we can assist you.
For BalletX home season performances, our Box Office team is available by phone at 215-225-5389 x250 and by email at boxoffice@balletx.org.
Regular Box Office Hours: Monday-Friday, 10:00am-4:00pm
During Performance Weeks: Monday-Sunday, 12:00pm-Curtain
Exchanges & Subscriptions
If you need to change your performance date within the same series, contact the BalletX Box Office at boxoffice@balletx.org or 215-225-5389 x250.
Exchanges are subject to availability, and you will be responsible for any difference in ticket price.
BalletX subscribers receive free ticket exchanges as one of their subscription benefits.
Exchanges between different performance series are available only to BalletX subscribers and are subject to availability. Exchanges can only be made for a performance series within the same season. Contact the Box Office for assistance.
Contact the BalletX Box Office no later than the day after your missed performance.
If seats are available at another performance within the same series, we will make every effort to accommodate you. Any difference in ticket price will apply, along with a $10 per-ticket transfer fee.
Yes! BalletX offers 3-show and 2-show subscription packages for our performances at The Suzanne Roberts Theatre.
A subscription is one of the best ways to experience BalletX throughout the season and includes benefits such as:
- The best ticket prices of the season
- Priority seating
- Free ticket exchanges
- Discounts on additional single tickets
- Priority access to Festival at Highmark Mann tickets
- Exclusive subscriber communications and special offers
Visit our Subscribe page or contact the Box Office for help finding the subscription that works best for you.
No. BalletX subscriptions include eligible performance series at The Suzanne Roberts Theatre. Special engagements, touring performances, and Festival at Highmark Mann are not included.
Subscribers may receive special benefits for these performances, including priority access to tickets. Check the individual event page for details.
More Ways to Experience BalletX
Yes! While BalletX does not currently offer a regular schedule of weekly public classes, we offer free and special community classes, workshops, and movement experiences throughout the year at the BalletX Center for World Premiere Choreography and throughout Philadelphia.
These experiences are designed for a range of ages and experience levels, including opportunities for beginners.
Visit our Upcoming Events calendar and join our email list to hear about upcoming opportunities to dance with us.
BalletX’s Young Patrons Circle (YPC) is a community of young professionals who are passionate about contemporary ballet, Philadelphia’s arts scene, and connecting with others through shared cultural experiences.
Members receive access to special events, discounted YPC Night tickets, movement classes taught by BalletX dancers, post-show gatherings, merchandise discounts, and other opportunities to get closer to BalletX artists and the creative process.
Whether you’re already a dance fan or completely new to ballet, YPC is designed to make it easy to meet people, experience great art, and become part of the BalletX community.
Visit our Young Patrons Circle page to learn more.
Yes. Through Virtual Ballets, you can rent a selection of world premiere ballets and exclusive films on demand.
Visit our Virtual Ballets page to explore available films.
Yes. BalletX presents pop-up performances, community events, classes, workshops, and other opportunities to experience dance beyond the theater throughout the year.
Our annual Festival at Highmark Mann also includes pre-show performances and community activities alongside the affordably priced mainstage performance.
Check out our Upcoming Events calendar or join our email list to stay up to date.
Supporting BalletX
Thank you for considering a gift to BalletX!
As a nonprofit organization, BalletX relies on the generosity of donors to commission new work, support our artists, bring dance education into Philadelphia schools, and expand access to dance throughout our community.
Donors can also enjoy special opportunities to get closer to BalletX, with benefits at select giving levels including open rehearsals, special events, and opportunities to connect with our artists and creative process.
Visit our Ways to Support page to learn more or make a gift.
Yes! BalletX gift cards are available for BalletX home season performances and are a great way to share the experience of live dance with someone else.
Visit the Gift Cards link on BalletX.org to purchase.
Yes! Volunteers help BalletX create a welcoming experience for our audiences and community.
Volunteer opportunities may include assisting with performances, merchandise sales, special events, and other activities throughout the season.
Visit our Volunteer page for current opportunities and information.
Yes! BalletX merchandise is available through our online Merch Shop, and select merchandise is also available for purchase at performances and events.
About BalletX
BalletX is Philadelphia’s premier contemporary ballet.
Founded in 2005, BalletX brings together world-class dancers and choreographers to create and perform new works that expand the vocabulary of contemporary ballet. Through performances, touring, education, artist development, and community programming, BalletX connects people with dance in Philadelphia and around the world.
The BalletX Center for World Premiere Choreography is located at:
1923 Washington Avenue
Philadelphia, PA 19146
Please note that this is BalletX’s studio and administrative home. Most BalletX home season performances take place at The Suzanne Roberts Theatre, 480 S. Broad Street. Always check your ticket or the individual event page to confirm your performance location.
Yes. BalletX performs throughout the United States and internationally, sharing the company’s repertory and world premieres with audiences beyond Philadelphia.
Visit our On Tour page to see upcoming engagements.
BalletX does not currently rent its studio to the public.
Please direct press, media, photography, and interview inquiries to:
Dan Bruskewicz
Marketing & PR Manager
dbruskewicz@balletx.org
Still Have Questions?
We’re happy to help.
Ticketing, Seating & Subscriptions
boxoffice@balletx.org
215-225-5389 x250
General Questions
info@balletx.org
215-225-5389
And be sure to join our email list to receive news about performances, ticket offers, community events, classes, and more ways to experience BalletX.


